FAQ

 

When will I be charged, at the time of purchase or when the item ships?

Payments are processed at the time of purchase.

When will my order ship?

Depends.

For small artworks or prints we usually ship them weekly or bi-weekly.

For big artworks we need to work with you to ensure that your new piece will arrive safe and sound. This usually takes to 2-3 weeks of prep-work plus the usual shipping time.

In the case of screen printed works we usually open with a pre-sale and we start printing them once we reach a minimum number of sales.

Before you send us an e-mail asking for your order please allow 2-4 weeks. Sometimes we work as an intermediary and the artist has to do the shipping and handling. If the carrier is showing that your order was delivered but the package was stolen or has not arrived, we will make our best efforts to file a claim but cannot be responsible.

How will I know my order has shipped?

You will receive a shipping confirmation email with the tracking number.

What is your shipping policy?

DOMESTIC

We ship orders via USPS Priority Mail to the U.S. and Puerto Rico.

INTERNATIONAL

International orders via USPS First Class International. Each country has its own restriction, if you want to know yours you can contact us here.

Where is my package?

Please allow for regular shipping times. Be sure to check the tracking number provided in your confirmation email before contacting us.

My print was damaged during shipping, can I get a replacement?

Please contact us as soon as possible. Be sure to include your order number. We will try our best to replace the print as soon as possible.

What is your Return Policy?

All orders are final. However, if your item arrives damaged you must immediately return it with the shipper (do not sign for it), and notify us within 7 days of receipt or your return will not be accepted. Upon receipt, check your order before you sign for it.

See our complete Return Policy here.

I am an artists, can I submit my work?

Sure! We are always looking for new artist to feature on our SHOP and Social Media. You can send your request here.